Talk
Cloud telephony and IVR on a business number
Give customers one number to call, greet them with a menu, and route each call to the right team. Everything lands on the lead with the recording attached.
Drag-and-drop
IVR flow builder
Multiple
number types supported
4 routing
modes for incoming calls
IVR flow builder
Design the menu by dragging blocks
Build greetings, key-press menus, time-of-day branches and voicemail on a visual canvas. Press 1 for sales, 2 for support, 3 to speak to your account owner. Upload audio or use a text-to-speech prompt in Hindi or English.
- Menu, branch and voicemail blocks
- Hindi and English prompts
- Publish and roll back
IVR flow builder
- Menu, branch and voicemail blocks
- Hindi and English prompts
- Publish and roll back
Number types
Pick the number that suits your business
Use a local landline-style number for trust, a mobile-style number for easy callbacks, or a toll-free number for customer service. Availability and rules come from your telephony partner, and Gandiv shows what you can connect.
- Local, mobile-style and toll-free
- Bring a number you own
- Multiple numbers per workspace
Number types
- Local, mobile-style and toll-free
- Bring a number you own
- Multiple numbers per workspace
Call routing
Send each call to the right person
Route by menu choice, caller history, time or team availability. A known customer can ring their previous agent first, then fall back to a group, so repeat callers reach someone who already knows them.
- Ring previous owner first
- Round-robin ring groups
- After-hours voicemail
Call routing
- Ring previous owner first
- Round-robin ring groups
- After-hours voicemail
Missed-call capture
Turn every dropped call into a lead
A caller who hangs up in the menu is still logged as a lead with their number and the option they chose. Your team gets a callback task, and a WhatsApp or SMS follow-up can go out automatically.
- Logged even if abandoned
- Auto callback task
- Optional follow-up message
Missed-call capture
- Logged even if abandoned
- Auto callback task
- Optional follow-up message
Working hours
Open, closed and holiday handling
Set business hours and a holiday list so callers hear the right message and are offered voicemail or a callback request. Mornings start with a clear queue of requests instead of a pile of unknown missed calls.
- Hours by team
- Holiday calendar
- Callback request option
Working hours
- Hours by team
- Holiday calendar
- Callback request option
Setup steps
Go live in a few steps
Connect your provider, choose a number, design the IVR, test with a call and publish. KYC and number allocation are handled by the provider and can take time, so we show status in the setup checklist.
- Guided checklist
- Test call before publishing
- Provider KYC status shown
Setup steps
- Guided checklist
- Test call before publishing
- Provider KYC status shown
How it works
- 1
Connect a provider
Link Exotel, Knowlarity or another supported provider and choose your number.
- 2
Design the IVR
Build the menu and routing, record or type prompts, and set business hours.
- 3
Publish and test
Call the number, check the routing and go live; calls appear on leads.
Works with
Used in these industries
Related features
Frequently asked questions
Do I buy the number from Gandiv?
Numbers and call minutes come through your telephony partner, with charges billed by them. Gandiv connects to the partner and manages the IVR and routing.
How long does it take to get a number?
It depends on the provider and KYC documents. Some numbers are ready the same day, and others take several working days.
Can I use my existing business number?
Often yes, subject to the provider and number type. Your provider can advise on porting or forwarding to a new virtual number.
Does the IVR support Hindi?
Yes. You can upload recorded prompts or use text-to-speech in Hindi and English, and switch language by menu option.
What happens if all agents are busy?
Callers can wait in a queue, hear a message, go to voicemail or request a callback. You choose the behaviour per flow.
See Gandiv on your own leads
Start free, or book a short demo and we will set it up with your pipeline.