Call centre and BPO: call script and WhatsApp templates

Copy, then replace the words in [brackets] with your own details. Keep WhatsApp messages short and only message people who have agreed to hear from you.

Opening call script

Good morning, I am [Agent] calling on behalf of [Client]. This call may be recorded for quality. Is this a good time to talk for two minutes about [offer]?

WhatsApp message templates

Hello, we tried reaching you regarding your enquiry
Thank you for your time, details will be shared shortly
Your appointment with the client is confirmed
Sorry we missed you, tell us a good time to call

Messages sent on the WhatsApp Business API outside a 24-hour chat need a template approved by Meta. Treat these as drafts to submit, not pre-approved templates.

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