Debt collection: call script and WhatsApp templates
Copy, then replace the words in [brackets] with your own details. Keep WhatsApp messages short and only message people who have agreed to hear from you.
Opening call script
Identify yourself and the lender, confirm you are speaking to the borrower and state the outstanding amount calmly. Ask the reason for non-payment, agree a date and amount, send the payment link and confirm the promise in writing.
WhatsApp message templates
Friendly reminder before EMI date
Payment link
Promise confirmation
Broken promise follow-up
Payment received receipt
Messages sent on the WhatsApp Business API outside a 24-hour chat need a template approved by Meta. Treat these as drafts to submit, not pre-approved templates.
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