Government and political outreach: call script and WhatsApp templates
Copy, then replace the words in [brackets] with your own details. Keep WhatsApp messages short and only message people who have agreed to hear from you.
Opening call script
Namaste, I am [Name] from the office of [Name/Office]. I am calling about your complaint number [no.]. The work has been completed. May I confirm that the problem is solved?
WhatsApp message templates
Your complaint is registered, ticket number 2381
Your issue has been resolved, was it fixed to your satisfaction?
You are invited to the ward meeting on Sunday
Reply STOP to stop receiving updates
Messages sent on the WhatsApp Business API outside a 24-hour chat need a template approved by Meta. Treat these as drafts to submit, not pre-approved templates.
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