Healthcare: call script and WhatsApp templates
Copy, then replace the words in [brackets] with your own details. Keep WhatsApp messages short and only message people who have agreed to hear from you.
Opening call script
Greet the caller and ask what service or doctor they need. Confirm patient name, age and the main concern, offer two available slots, and tell them what to bring, such as previous reports and insurance card.
WhatsApp message templates
Appointment confirmation
Visit reminder with directions
Report ready notification
Follow-up due reminder
Feedback request
Messages sent on the WhatsApp Business API outside a 24-hour chat need a template approved by Meta. Treat these as drafts to submit, not pre-approved templates.
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