ISP, broadband and security: call script and WhatsApp templates
Copy, then replace the words in [brackets] with your own details. Keep WhatsApp messages short and only message people who have agreed to hear from you.
Opening call script
Hello, I am [Name] from [ISP]. You asked about a connection at [area]. Your PIN is serviceable. Which plan would you like, and what day suits an installation?
WhatsApp message templates
Good news, your area is serviceable, shall we book installation?
Your technician arrives tomorrow between 10 and 12
Your broadband plan ends on the 12th, renew here
Your complaint is registered, ticket number 4021
Messages sent on the WhatsApp Business API outside a 24-hour chat need a template approved by Meta. Treat these as drafts to submit, not pre-approved templates.
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