Retail and D2C: call script and WhatsApp templates
Copy, then replace the words in [brackets] with your own details. Keep WhatsApp messages short and only message people who have agreed to hear from you.
Opening call script
Greet the customer by name and mention the order. Confirm the delivery address and phone, ask if the product suits them, and offer a relevant reorder or add-on before closing.
WhatsApp message templates
Your cart is waiting
Confirm your COD order
Order shipped
Time to reorder
How did we do?
Messages sent on the WhatsApp Business API outside a 24-hour chat need a template approved by Meta. Treat these as drafts to submit, not pre-approved templates.
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